We’ve answered the questions we hear most often below — heat levels, dietary info, shipping, returns, and gifting. If you don’t see what you’re looking for, reach out anytime at [email protected].
How spicy are your hot sauces?
We label every hot sauce with a heat level so you can choose with confidence — from Mild to Extra Hot. Check the individual product page for the exact heat level of any bottle you’re considering. If you’re new to Hawaiian hot sauce or unsure where to start, our milder, fruit-forward sauces (mango, pineapple, lilikoi) are a great entry point.
Are your products gluten-free or vegan?
Many of our products are gluten-free, and ingredient lists are noted on individual product pages. If a specific dietary need is important to you, please check the product page or contact us directly at [email protected] before ordering — we’re happy to help you find the right fit.
Do you ship outside of Hawaii?
Yes — we ship nationwide within the United States. International shipping is available to select destinations; shipping cost and delivery time are calculated at checkout based on your location.
How long does shipping take?
Delivery times vary by destination and are provided at checkout before you complete your order.
What’s your return policy?
Please see our Refund Policy for full details on returns and exchanges.
I’m buying this as a gift — what do you recommend?
Our Hawaiian Gift Baskets & Sets are curated specifically for gifting and arrive ready to send. If you’d rather build a custom gift, our team is happy to help — reach out at [email protected].
Where are your products made?
Tutu’s Pantry is based in Kihei, Maui. Our house-made line is produced in Hawaii, and we also carry products from other Hawaiian and Pacific-region makers we’ve chosen to feature.
